In PsychNology presenteren Wyke Stommel en Hedwig te Molder hun onderzoek naar techniek en interactionele normen in online chat counseling. Lees hier het abstract:
When technological affordances meet interactional norms: the value of pre-screening in online chat counseling
We present a conversation analysis of openings sequences of online text-based chat counseling. Particular about this chat counseling is that the clients made available their help question through pre-screening. The data consisted of 40 chat sessions with pre-screening and 34 sessions without pre-screening from the Dutch alcohol and drugs chat service. In the chat sessions with pre-screening, the participants displayed accountability with regard to the norms relevant to pre-given information, which took up space and time and frequently involved interactional misalignment. In chat sessions without pre-screening of the question, the openings followed a more fluent interactional course. We discuss how affordances of digital communication media may work as constraints when the participants orient to interactional norms known from other, offline environments.
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