Persuasive communication

Centre for Language Studies | Faculty of Arts | Radboud University Nijmegen

Margot Jager

Postdoc researcher

Background

Margot Jager studied Communication- and Information Sciences at the University of Groningen. She graduated with a comparative study on ‘interactional adaptivity’ of experienced general practitioners (GP’s) and GP’s in training. In 2011, she started as a PhD candidate at the department of Health Sciences at the University Medical Center Groningen. Her PhD project was situated within the Collaborative Center on Care for Children and Youth (C4Youth: www.c4youth.nl), an academic workplace financed by ZonMw in which practice, education, research and policy closely collaborate to optimize healthcare.

Margot hopes to defend her dissertation entitled ‘Unravelling the role of client-professional communication in adolescent psychosocial care’ in February 2016. In her PhD research she collaborated with researchers from the department of health sciences, the department of youth care and special needs education, and the department of communication- and information sciences. She used both quantitative cohort study and qualitative conversation analysis to study the interaction between clients and professionals in adolescent psychosocial care.

In July 2015, Margot started as a postdoc researcher at the department of Communication and Information Studies/Centre for Language Studies at the Radboud University. Here she collaborates with Wyke Stommel in a one-year research project on online chat counselling, financed by the Dutch ‘Fonds Psychische Gezondheid’.

Expertise

Margot is interested in the ways people interact in institutionalized settings, especially in the field of healthcare, and how this interaction influences the care process. By using both quantitative and qualitative methods the role of client-professional interaction in healthcare can be studied both at an aggregated and at a detailed level. Another interest concerns the translation of scientific knowledge into evidence-based training for healthcare professionals and empowerment tools for patients to enhance client-professional communication.

Keywords

Institutional communication, (mental) healthcare, conversation analysis

Publications

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., Reijneveld, S. A., & Huiskes, M. (2015). Compliments and accounts: Positive evaluation of reported behavior in psychotherapy for adolescents. Language in Society, 44(5), 653-677. Doi: 10.1017/S0047404515000615

Jager, M., Reijneveld, S. A., Metselaar, J., Knorth, E. J., & De Winter, A. F. (2014). Discrepancies between adolescents’ attributed relevance and experiences regarding communication are associated with poorer client participation and learning processes in psychosocial care. Patient Education and Counseling, 97(3), 332-338 Doi: 10.1016/j.pec.2014.08.020

Jager, M., De Winter, A. F., Metselaar, J., Knorth, E. J., & Reijneveld, S. A. (2014). Priorities in the communication needs of adolescents with psychosocial problems and their parents. Health Expectations. Online pre-publication. Doi: 10.1111/hex.12259

Jager M., Schuling J., Pols J., & Berenst J. (2011). Consultvoering van aios en ervaren huisartsen. Huisarts Wet 54(9):478-82

Conference presentations

Jager, M., de Winter, A., Metselaar, J., Knorth, E. J., Reijneveld, S. A., & Huiskes, M. (2015). Positieve evaluatie van gedrag in dialectische gedragstherapie [Positive evaluation of behaviour in dialectical behaviour therapy]. Paper presented at Anéla 2015 Conferentie Toegepaste Taalwetenschap, Egmond aan Zee, Netherlands.

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., Reijneveld, S. A., & Huiskes, M. (2014). Positieve evaluatie van gedrag in dialectische gedragstherapie [Positive evaluation of behaviour in dialectical behaviour therapy]. Paper presented at 13de Congres van de Vereniging Interuniversitair Overleg Taalbeheersing (VIOT), ‘De macht van de taal / De taal van de macht’ , Leuven, Belgium.

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., Reijneveld, S. A., & Huiskes, M. (2014). Positive evaluation of reported behavior as an interactional practice in dialectical behavior therapy for adolescents with severe emotional distress: A conversation analysis. Poster session presented at EACH International Conference on Communication in Healthcare, Amsterdam, Netherlands.

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., & Reijneveld, S. A. (2014). The impact of client-professional communication on adolescents’ participation and learning processes in psychosocial care. Paper presented at EACH International Conference on Communication in Healthcare, Amsterdam, Netherlands.

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., Reijneveld, S. A., & Huiskes, M. (2014). Positive evaluation of reported behavior as an interactional practice in dialectical behavior therapy for adolescents with severe emotional distress: A conversation analysis. Poster session presented at 13th International Biennial EUSARF Conference, Copenhagen, Denmark.

Jager, M., Reijneveld, S. A., Metselaar, J., Knorth, E. J., & de Winter, A. F. (2014). The impact of client-professional communication on adolescents’ participation and learning processes in psychosocial care. Paper presented at 13th International Biennial EUSARF Conference, Copenhagen, Denmark

Jager, M., de Winter, A. F., Metselaar, J., Knorth, E. J., & Reijneveld, S. A. (2012). The importance of four communication aspects according to adolescents and their parents in care for youth with emotional and behavioural problems. Poster session presented at EACH International Conference on Communication in Healthcare, St. Andrews, Scotland.